疫情就是(shi)命令,防(fang)控就是(shi)責任(ren)。在疫情防(fang)控期(qi)間(jian),為了更好的服務“煤改電(dian)”用(yong)戶(hu),保(bao)證(zheng)用(yong)戶(hu)冬(dong)季采(cai)暖用(yong)電(dian)安(an)全。國網(wang)河北饒陽縣供電(dian)公司成立疫情期(qi)間(jian)“煤改電(dian)”客戶(hu)用(yong)電(dian)需求小(xiao)組。
為了(le)讓用(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)更好的(de)了(le)解(jie)用(yong)(yong)(yong)電(dian)(dian)(dian)信(xin)(xin)息及用(yong)(yong)(yong)電(dian)(dian)(dian)流程。國網河北饒陽縣供電(dian)(dian)(dian)公司對(dui)全縣所(suo)涉(she)及的(de)四個“煤(mei)改(gai)電(dian)(dian)(dian)”村莊,張貼“煤(mei)改(gai)電(dian)(dian)(dian)”臺(tai)(tai)區(qu)(qu)經(jing)理(li)聯絡(luo)卡(ka)。內(nei)(nei)容包括:業(ye)務(wu)申請、電(dian)(dian)(dian)價(jia)政(zheng)策、收(shou)費情況、用(yong)(yong)(yong)電(dian)(dian)(dian)安全,臺(tai)(tai)區(qu)(qu)經(jing)理(li)名字(zi)、電(dian)(dian)(dian)話(hua)等信(xin)(xin)息;同(tong)時建立了(le)疫情期間(jian)(jian)“煤(mei)改(gai)電(dian)(dian)(dian)”客戶(hu)(hu)(hu)(hu)用(yong)(yong)(yong)電(dian)(dian)(dian)需求(qiu)“微(wei)信(xin)(xin)群”,在微(wei)信(xin)(xin)群里宣傳安全用(yong)(yong)(yong)電(dian)(dian)(dian)知識(shi),并主動(dong)推廣“網上(shang)國網APP”。各(ge)臺(tai)(tai)區(qu)(qu)經(jing)理(li)每天把轄區(qu)(qu)內(nei)(nei)“煤(mei)改(gai)電(dian)(dian)(dian)”用(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)的(de)用(yong)(yong)(yong)電(dian)(dian)(dian)基(ji)本情況,進行(xing)匯總上(shang)報。內(nei)(nei)容包括:用(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)每天的(de)采暖情況,室內(nei)(nei)溫度,設備是(shi)否有異常等。客戶(hu)(hu)(hu)(hu)的(de)需求(qiu),就是(shi)我們(men)的(de)責任,在用(yong)(yong)(yong)戶(hu)(hu)(hu)(hu)遇到有用(yong)(yong)(yong)電(dian)(dian)(dian)問題時,做到“隨時問、隨時答(da)”,避免了(le)用(yong)(yong)(yong)電(dian)(dian)(dian)采暖期間(jian)(jian)安全隱(yin)患(huan)的(de)出現(xian)。
國(guo)網河北饒陽縣供電公司(si)與當地(di)政府積極聯系(xi),協調“煤(mei)改電”工作,保證用(yong)戶冬季用(yong)電安全。相信在大家萬眾一(yi)心,眾志成(cheng)城(cheng)的努力下(xia),我們一(yi)定能夠打贏這場疫情攻堅(jian)戰。